Matthew Clayton
Partner, Serious Injury Solicitor
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English
For free legal advice call our Holiday Accident Claims Solicitors and we will help you. Ask if we can deal with your claim on a No Win, No Fee basis.
When you’ve paid a lot of money for a holiday to have a relaxing time in a hotel or resort outside of the UK, you expect to be kept safe. While accidents are sometimes unavoidable, many hotel accidents abroad are preventable, and tour operators and hotel staff are responsible for putting measures in place to keep you safe.
If your package holiday provider or hotel has failed in their duty to keep you safe, and it’s resulted in an accident, you may be entitled to compensation.
Get in touch with our Holiday Accident Solicitors for free legal advice and to see if you have a claim. Ask if we can deal with your claim on a No Win, No Fee basis.
We're rated‘Excellent’As many of our Holiday Accident Solicitors have previously worked for some of the UK’s largest holiday tour operators, they have a wealth of experience in dealing with accidents in hotels and resorts abroad. They have succeeded in winning compensation against holiday companies for thousands of Simpson Millar clients.
Our Solicitors appreciate that travel law can be complex, as you need to prove that the accident was in breach of the regulations or standards of the country where it took place.
For example, if an accident happens at a hotel in Spain, such as a fall down some steps with no handrail, Spanish standards and building regulations will apply. UK regulations will rarely apply to accidents that happen overseas.
So to win an accident claim involving an overseas hotel, it will need to be proven that the applicable foreign standards have been breached. This is where the expertise of our Holiday Accident Solicitors will be invaluable. Simpson Millar have a network of overseas lawyers, engineers and architects who can help determine whether a hotel has failed to confirm to the required standards.
We’ve secured compensation for holidaymakers in hotels and resorts across the globe. Just some examples of the countries they travel to include:
We recommend getting legal advice as soon as possible as claiming compensation can get complex depending on the nature of your booking. For example, if you’ve booked your hotel as part of a package deal, you may have a stronger chance of being awarded compensation.
If you are unsure whether you have booked a package holiday and who you can claim against, we still may be able to help you. Get in touch for a free initial chat about your accident, and we’ll be happy to help you.
Simpson Millar5 stars
Clear Professional Advice
Darrel at Simpson Miller took all of the strain and worry out of my claim. He provided clear professional advice and always kept me updated with the latest position. He brought in appropriate speciali...
Mr Owen
Simpson MillarHuman, kind and kick ass legal support
I was looked after by the team here for over six years during a personal injury claim and they were so kind and generous with their time and expertise. Darrel pulled in all the right people at the rig...
Sara T
Simpson MillarExcellent hand holding service
I've had an injury claim ongoing for just over two years, and throughout the entire process, Paul and Darrel have been exceptional. Their guidance has been invaluable, helping me navigate the potentia...
Christian Timmermans
Simpson MillarInjury claim resolved
This was a claim for an injury sustained at a hotel in Montenegro after tripping on some workmen's tools and breàking an elbow. It was complicated by translation and court delays, but in the end we go...
GerryF
Simpson MillarPaul Stevens at Simpson Millar has been…
Paul Stevens at Simpson Millar has been amazing during my long and sometimes difficult case. His communication with me has been brilliant. He responds to any questions I might have had usual within th...
joanne barnes
Simpson MillarVery clear advice and guidance
Very clear advice and guidance with a good outcome
Neil
Simpson MillarAn absoulate pleasure to work with
An absoulate pleasure to work with. Professional and caring. Always did what they said they would do and always returned calls when they said they would so couldent ask for anything more. Special men...
Mrs Cherry
Evelyn Gibson, 15, tragically died in 2022 due to missed opportunities in her mental health care. An inquest revealed critical failings, including inadequate discharge planning and aftercare. Her family continues to advocate for systemic improvements and honours Evelyn’s memory through kindness initiatives such as #evelynsbutterflyeffect, aiming to support young people and families. Evelyn’s legacy inspires ongoing efforts to enhance mental health services and prevent others from experiencing similar struggles.
In September 2024, allegations of abuse emerged against former Harrods and Fulham FC owner Mohamed Al Fayed, with over 400 survivors coming forward. The claims suggest misconduct was widely known, and many survivors were silenced through non-disclosure agreements. Harrods has launched a financial redress scheme, though concerns about its transparency remain. Survivors face significant legal and emotional barriers in seeking justice, but redress schemes offer a more accessible alternative. Our team is committed to providing expert legal support to survivors in their pursuit of justice.
An inquest into the death of 20-year-old India Walker highlighted multiple failures in her care at Elmleigh Hospital, Hampshire. India, known for her creativity and kindness, died following a serious act of self-harm. The jury found inadequate risk management and delayed responses possibly contributed to her death. Her family calls for systemic changes, questioning the suitability of acute wards for patients with persistent self-harm.
While the circumstances around an accident will vary, common types of hotel accidents we deal with include:
Who you make a claim against depends on how you booked your hotel. If you booked your hotel and flights independently, then the liability lies with the hotel. Any claim made will then be subject to the law of the country the accident happened in. Because of this, your claim can sometimes be a bit more complicated.
If you booked your hotel or excursion as part of a package holiday from a tour provider in the UK, such as TUI or Jet2, then you may be able to claim against the tour operator or travel agent instead of the hotel.
This is because of the Package Travel and Linked Travel Arrangements Regulations 2018. These regulations protect package holiday customers under the right that they get the package holiday as it was described to them at the point of purchase.
Our Holiday Claims Solicitors deal with a lot of compensation claims against a tour operator or travel agent for accidents in hotels. Some of these include:
If you’re unsure whether you booked your hotel as part of a package deal, contact us and we’ll be happy to help you.
You have 3 years from the date of your hotel accident to make a claim if you booked a package holiday. Note if the accident happened on a cruise or aircraft travelling between two international points of departure, you may only have 2 years to make your claim. If you booked your hotel or excursion independently and have an accident, then time limits for making a claim can vary depending on local laws. To be safe, you should get in touch with a Holiday Claims Solicitor as soon as possible to discuss your options.
The amount of compensation you can claim for a hotel accident abroad will depend on the severity of your injuries and the local law of the country in which you had your accident.
Some of the things you can claim for include:
One of our Holiday Accident Solicitors can discuss your situation with you and advise you on whether you have a strong case. If you’ve got any photographic evidence to support your claim, such as pictures of broken tiles or hotel furniture, this will help support your claim.
We can often work on a No Win, No Fee basis – ask us for details.
Fill in the form below to get in touch with one of our dedicated team members, or call our team today on: 0808 239 7911
