Matt had recently returned to his position behind the tills at a well-known clothing retailer, after overcoming a workplace accident which had exacerbated back pain he had previously sustained in a motorcycle accident.
Whilst on shift, Matt ran out of paper carrier bags on his till and his manager went to the storeroom to collect a pallet full of these bags for him to replenish with. After collecting them, the manager then threw one of these packs at Matt, expecting him to catch it, but Matt was busy sorting out an issue with his till. The pack of paper bags hit Matt in the chest, as he had not seen them being thrown his way.
Matt tried to stop himself falling by reaching out his hand, but unfortunately his body twisted, and he immediately felt a ‘pop’ in his back and a burning sensation in his right hip. He was in agony, so his manager had sent him home immediately and Matt made an appointment with his GP the next day.
Once he saw his doctor, they placed him on a course of pain relief for four days, in the hopes that this would resolve his pain. After around a month’s time, Matt was still in significant pain and was suffering from a weakness in his right leg which meant he was struggling to work. He went back to his GP for more painkillers and to get officially signed off work.
After another month of intense back pain, his doctor finally referred him to hospital, where they sent Matt to a physiotherapist. After two months of treatment, Matt returned to work again, but on light duties.
However, despite Matt completing the physiotherapy treatment and returning to work, he found that he was still struggling with the severity of the pain. His back pain was worse, and he could not perform his normal duties at work, as all retail work entails a large amount of manual work, and especially a lot of standing.
After the accident, Matt could only work 20 hours a week, down from his usual 37. However, not only did the accident affect his employment and the income he received from this but it also had an impact onhis personal life, as he could not take his children to school or properly care for them. Spending time with friends became hard because of the pain, and he could not help his wife with household chores like he used to.